Subscription Not Active. Status: past_due
# support
s
Hi, our account is currently deactivated due to past due charges. Could you please assist us in clearing the outstanding amount? We have already added our payment details in the billing section. Thanks
v
Hi @sudoer, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Update Phone Number]() * [Call Ended Reason]() * [Buy Phone Number]() * [Server Events]() -----------------------------
### Answer I'm sorry for the inconvenience you're facing. To address the issue with the past due charges and reactivate your account, I recommend checking and possibly updating your billing settings directly in the billing section of your Vapi dashboard. You can set or adjust billing limits there, which might help resolve the status issue with your subscription [(1)]() . If you've already updated your payment details but the issue persists, it might be related to an error where, despite updating billing information on the dashboard, the changes don't reflect immediately due to backend discrepancies. This was noted in a similar situation where users adjusted their billing limit and still encountered errors, suggesting a delay or issue in the backend update [(2)]() . As a next step, I suggest verifying your payment details once more and adjusting the billing limit if necessary. If the problem continues, this might require a direct look into your account by the Vapi team to ensure all configurations are correctly updated and reflected. Please make sure your payment information is correctly entered and up to date, as this could also be a factor in resolving the past due status.
Got it. Tagging @User for additional help.
s
Sure. Please DM me your account email address
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