Agent Repeating itself
# support
The agent seems to be repeating itself a lot. This happening with chatGPT 3.5 and ChatGPT 4. Here are some call logs where it happens: 3ca96dc2-ccd6-4ce8-9bc4-41ae08205dfd (00:30) f6febf7a-d132-4677-a5a0-6eee4b051aff (2:40) 297ed1e4-7fd8-4b86-aa4f-6f6fc1de7ae8 (1:05)
Hi @Abe, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Orchestration Models]() * [Introduction]() * [Orchestration Models]() * [Glossary]() -----------------------------
### Answer Repeating or looping issues with agents, especially when interfacing with platforms like Twilio, can sometimes occur due to model hallucination or other integration challenges [(1)]() . In cases where the configuration works perfectly through one interface (like the web UI) but encounters issues on another (such as Twilio), it suggests the interaction between Vapi and the external platform might need adjustments. For agents based on models like ChatGPT 3.5 or ChatGPT 4, it's also recommended to explore adjustments in the model configuration or to consider fine-tuning if latency and cost are not prohibitive. This can help mitigate repeating behavior by adjusting the conversation flow or response generation criteria to better match expected outcomes. Unfortunately, the specific logs provided do not directly match with troubleshooting steps or solutions within the provided documentation. However, based on related discussions, it's advisable to review the integration setup and possibly experiment with model configurations or upgrading to more advanced models to see if the issue persists. For detailed assistance on addressing this issue specifically with Vapi and potentially adjusting the setup or exploring model options, further direct consultation with Vapi's technical documentation or community might provide more tailored advice.
Hi Abe, would you be able to upload some examples? I think I have something similar, where sometimes it goes back to the start of the convo and re-introduces itself, "Hi this is Sarah calling from..."