Ended Reason: twilio-failed-to-connect-call
# support
I'm using a number directly with Vapi and it has worked previously. I made sure the automation had the correct number ID, assistant ID, and everything is congruent throughout my set up. How can I troubleshoot twilio errors through a VAPI number? ID c84f8058-b63c-478b-9c78-2e4814b09af4
Hi @danthemktman, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Phone Calling]() * [List Calls]() * [Call Ended Reason]() * [Import Twilio Number]() -----------------------------
### Answer The "twilio-failed-to-connect-call" ended reason suggests there was an issue establishing a connection through Twilio for your call. While the specific reason for this Twilio connection failure isn't detailed within the Vapi documentation, there are general steps you can take to troubleshoot this issue: 1. **Check Twilio Configuration**: Ensure that your Twilio account SID and Auth Token are correctly configured if you're using a Twilio number with Vapi. This is crucial for enabling Vapi to manage calls through Twilio effectively [(1)]() . 2. **Review Vapi Integration**: Confirm that the phone number is correctly imported and configured within Vapi. This includes checking if the phone number is set up to handle inbound and outbound calls as necessary [(1)]() [(2)]() . 3. **Examine Assistant Assignment**: Verify that an assistant is correctly assigned to the phone number for handling calls. If a phone number does not have an assistant assigned or the assistantId provided is not recognized, Vapi might not handle the calls as intended [(3)]() . 4. **Investigate Network and API Errors**: Sometimes, issues might arise from network problems or temporary API disruptions. Reviewing Vapi's status page or checking for any alerts regarding Twilio's service status might provide insights. 5. **Call Logs and Error Messages**: Vapi provides call logs that include detailed information about each call's status and any errors encountered. Checking the specific call log for the call ID provided might offer clues on what went wrong during the call setup [(4)]() . 6. **Consult Do
cumentation**: Vapi's documentation and FAQ sections might have relevant information regarding common issues and troubleshooting tips for Twilio integration [(3)]() [(1)]() . 7. **Community Insights**: Sometimes, similar issues have been encountered and discussed by other Vapi users. Checking community forums or discussions, like Discord, might provide solutions or workarounds [(5)]() [(6)]() [(7)]() . If these steps do not resolve the issue, it might be necessary to directly consult Twilio's documentation or support for more Twilio-specific troubleshooting or consider reaching out to Vapi support for further assistance with the Vapi integration aspect.
Got it. Tagging @User for additional help.
Error:assistant.model.messages.0.property toolCalls should not exist Create a new assistant it and copy paste all the stuff. You won't face this issue.
Here's a new ID: ID 181e374c-90d0-409e-9880-d885fc3762cd
still getting this error
@User just bumping this - still unsolved
Can you please try again and let me know if you are still facing this issue or not?
it worked ✅ was it a bug or how can I prevent this from happening?
We were upgrading the our infrastructure. So, during that time you must have faced that issue.
Thank you 🙏