Facing issues with Outbound Calls in Make
# support
Hello, I am fairly new to Make. I retrieved and forwarded data such as PhoneID, CustomerID, etc. But VAPI was not able to make the outbound call. I'm sure it's a simple fix but I wasn't able to find it on my own. I would highly appreciate it if someone could help! Thanks! https://cdn.discordapp.com/attachments/1238180209816240238/1238180210134876190/image.png?ex=663e58ae&is=663d072e&hm=f8834f346f4d3f717a3ad32b0c69e26656f54428971cd71d8c68baaca106d70d&
Hi @Subee, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Outbound Calling]() * [Outbound Calls from Python]() * [Glossary]() * [Phone Calling]() -----------------------------
### Answer When facing issues with making outbound calls using Vapi, ensure that you have followed the essential steps outlined in the documentation. The process involves: 1. **Creating an Assistant**: Before making an outbound call, you need to have an assistant created. This assistant dictates how the call will be handled and how the interaction will proceed [(1)]() . 2. **Obtaining a Phone Number**: For making outbound calls, you must have a phone number associated with your Vapi account. This can be a number purchased through Vapi or imported from another provider like Twilio . 3. **Making the Outbound Call**: With an assistant and a phone number ready, you can initiate the outbound call by setting your assistant as the dialer and specifying the destination phone number [(2)]() . Additionally, when working with APIs, especially for outbound calls, ensure that: - The API credentials (Auth token) are correctly set for authentication [(3)]() . - Correct parameters (like
object) are being used in your API request [(4)]() . If you're still encountering issues despite following these steps, it might be beneficial to review any error messages or logs for more specific guidance. Checking the status of the call in your Vapi dashboard or the API response could provide insights into what might be going wrong. For a more detailed guide on making outbound calls, including example API requests, please refer to the official documentation [(1)]() [(3)]() .
Got it. Tagging @User for additional help.
I think it's the way I inputted the number.
Whenever I manually input the number, it works.
did you setup the headers for authorization properly?
or there's high chance you request contains a invalid syntax
@Subee can you send me your account email in dm?
I think you're right, or the make scenario is made improperly as I am fairly used to Zapier.
I recommend you to watch some vid on yt on how to create outbound calls using vapi and make you'll get a better understanding