Team am constantly getting "Couldn't Start Subscri...
# support
Team am constantly getting "Couldn't Start Subscription. Update Payment Method in [Billing (" Even though my payment method is setup
Hi @balpreet4974, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Web Calling]() * [Dashboard]() * [Introduction]() * [Billing Limits]() -----------------------------
### Answer It seems there was a similar issue discussed in the Discord community where a user encountered a problem with starting a subscription even after successfully adding a payment method. The issue was acknowledged and resolved through email communication with the Vapi support team [(1)]() . If you're experiencing this issue, it might have already been resolved on Vapi's end, as indicated in a similar case. It's possible there could be a delay in the dashboard updating or reflecting the correct subscription status after payment method updates. For further assistance or to confirm the resolution of your specific case, you might need to reach out directly to Vapi's support, as they would have access to account details and could provide a more personalized resolution.
there is no resolution availableon the provided thread
Can you send me your account email address?