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Number forwarding not working
# support
d
The number forwarding system is not putting in the right number with the full international number. Example Call ID: d0ea89c9-c4f6-428c-88e9-777ddc22ad4a
v
Hi @dst19, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Call Forwarding]() * [Outbound Sales Example]() * [Function Calling]() * [Call Ended Reason]() -----------------------------
### Answer Sorry, I wasn't able to find any information about your question. You can get more help at [Contact Us](support@vapi.ai)
Got it. Tagging @User for additional help.
d
For example, I want it to go to this number - +971585947689 I've set the API to have "forwardingPhoneNumber":"+971585947689", And I've also prompted the AI to do the following - "If they agree then transfer the call to the human agent then use the transferCall function with this phone number: +971585947689" But when it comes time to forward the call it doesn't put the whole number. It misses out the coutry code https://cdn.discordapp.com/attachments/1239181571723104337/1239181881451347988/image.png?ex=6641fd8f&is=6640ac0f&hm=0231085eb82c417be2fb468a4bef124da603879d49c39d2dd4644b56b61b7863&
s
Let me check with the team.
We transfer calls with the proper area code it is just that it is not being displayed correctly in the dashboard. Can you send me your Twilio logs?
d
I just tried in this call to myself - 9cc5eccd-4ff6-4ac1-844f-f60450ce2fdd
and the call just ended without forwarding
but just hung up the phone
s
Can you check the twilio logs?
d
yeah the logs show that it directed the calls also
but it just cuts the phone
hello?
still need help @Sahil
s
@dst19 Let's schedule a meeting.
Sent you the link in dm
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