Billed for extra minutes
# supportj
Jotham
05/12/2024, 1:01 PMUsing the call logs in the dashboard, I've summed up the call recording lengths and I seem to be getting charged for more than I should.
Eg:
09/05/2024 - total minutes calculated using call recordings: 3.066... Billed for 3.41 minutes
08/05/2024 - Call recordings: 1.116... Billed for 1.39 minutes
07/05/2024 - Call recordings: 2.983... Billed for 3.60 minutes.
Please add "callLength" to the end-of-call report. This way we can use usage based pricing to our customers. Eg: charging customers at $0.25 per minute.
v
Vapi Support
05/12/2024, 1:01 PMHi @Jotham, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
Vapi Support
05/12/2024, 1:01 PM### Answer
Sorry, I wasn't able to find any information about your question. You can get more help at [Contact Us](support@vapi.ai)
Vapi Support
05/12/2024, 1:02 PMGot it. Tagging @User for additional help.
s
Sahil
05/12/2024, 3:19 PMCan you share the call_id so that I can manually check it?
j
Jotham
05/12/2024, 5:43 PMsure, lets use April 23rd as I only have 1 call on that day.
Call ID: abc4aa2a-3a71-4afe-b6e8-1771f3953484
Call recording length: 72 seconds
Billed for 75.6 seconds.
The extra cost isn't the issue, but what I need is an accurate way to measure call length that I get charged on.
I don't see anyway to find this yet, Ideally It should be in the end-of-call report
Jotham
05/12/2024, 5:54 PMI've just seen the GET Call endpoint and found a way to get the accurate callLength using the "startedAt" and endedAt", however if we could get the callLength, or at least the startedAt/endedAt params in the end-of-call report that would make a lot of sense cheers
s
Sahil
05/12/2024, 7:07 PM@Jotham Can you make a call today and can you check once whether it is still happening or not?
j
Jotham
05/12/2024, 7:26 PMI figured it out thanks, we get charged an extra 3 seconds longer than the call recording for all calls.
Not a big deal
s
Sahil
05/12/2024, 7:33 PMYup. Also, you can use startTime and endTime to calculate the callLength.
j
Jotham
05/13/2024, 5:14 AMis there a reason the startTime and endTime isn't in the end-of-call report?
s
Sahil
05/13/2024, 7:16 AMPerformance issue due to which it is stale.