out bound calls twilio number work - inbound call...
# support
j
have inbound assistant assigned
v
Hi @jsd, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Phone Calling]() * [Inbound Calling]() * [Outbound Calling]() * [Create Phone Call]() -----------------------------
### Answer If your outbound calls using a Twilio number work but inbound calls do not pick up or show on the call log, ensure the following: 1. **Assistant Assignment**: Double-check that you have assigned the correct assistant to your inbound phone number. Ensure the
assistantId
is correctly set for inbound calls [(1)]() . 2. **Phone Number Setup**: Make sure the phone number is properly configured for inbound calls. If you are using a Twilio number, confirm that it has been correctly imported and configured [(2)]() , [(3)]() . 3. **Server URL**: Ensure your server URL is correctly set and responding with valid JSON. Inbound calls need a valid server response to proceed [(4)]() . 4. **Logs and Errors**: Check your Twilio logs for any errors or misconfigurations. Sometimes the issue might be with the Twilio setup itself [(5)]() . If you are still facing issues, it might be helpful to look into the detailed steps and troubleshooting guides in the Vapi phone calling documentation [(2)]() , [(1)]() .
s
Most probably the issue is with your twilio number. Can you check the twilio logs?
j
i will look tonight. it does outgoing with my twilio - bought a number from vapi and my agents are able to receive inbound. thank you
s
Okay.
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