https://www.loom.com/share/a63e3ee5cc5b4c678a7de11...
# support
t
I am having the same error as @dst19 It will call and hang up. but instead of mind saying piplein-error-openai mind says playht.
v
Hi @Terrell | TLloyd Enterprise, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Update Assistant]() * [Call Ended Reason]() * [Web Calling]() * [Create Assistant]() -----------------------------
### Answer The error you're encountering is related to the "playht" service, which is used for text-to-speech (TTS) in Vapi. The specific error you mentioned could be
pipeline-error-playht-voice-failed
, indicating a failure within the PlayHT voice processing pipeline. To troubleshoot this issue, you might want to check the following: 1. Provider Keys Configuration: Ensure your PlayHT provider key is correctly set up in the Vapi Dashboard. Incorrect or missing keys might lead to such errors. 2. Service Quota: Verify that you haven't exceeded any service quotas or subscription limits with PlayHT. 3. Configuration Settings: Double-check the configuration settings for the assistant, specifically the TTS settings that use PlayHT. Ensure that all parameters like
provider
,
voiceId
, etc., are correctly set. Here is a snippet illustrating how to set up the voice configuration for PlayHT:
Copy code
javascript
const assistantOptions = {
    // other assistant options
    voice: {
        provider: "playht",
        voiceId: "jennifer",
    },
};
[(1)]() , [(2)]() You can find more detailed information on configuring assistants and handling errors in the [Create Assistant]() and [Call Ended Reason]() sections of the documentation.
s
call_id pls
Fixed. It was the PlayHt API. I just deleted the API and it started working.
v
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
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