Agent Randomly Saying "Good Bye" and hangs up ?
# support
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fe98d3b8-0476-498f-b608-f8e089237c63
v
Hi @A. Salem, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Outbound Sales Example]() * [Update Assistant]() * [Create Phone Call]() * [Inbound Support Example]() -----------------------------
### Answer It seems like your assistant might be calling the
endCall
function or detecting a phrase that triggers the call to end. Ensure that the
endCallFunctionEnabled
and
endCallPhrases
settings in your assistant configuration are correctly set and not being triggered unexpectedly. For detailed information on configuring these settings, refer to the [Update Assistant]() documentation [(1)]() . Additionally, check if any custom logic or third-party services could be causing the assistant to hang up. If necessary, examine the logs for any specific triggers or errors leading to the call ending.
s
It is because your tool call didn't responded back with the result and due to that it said that and triggered the cut the call tool.
q
@User I also started experiencing the agent ending the call mid call when it shouldn't. I even noticed this happening with some YouTubers making VAPI videos recently. example call log id: 959d612a-43c1-4ae2-9b2e-dd26f3187024
s
Can you please create a new support thread?
use gpt-4o because gpt-3.5 is bad at function calls.
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