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11labs voices not working
# support
j
Hello. Ever since I brought the API key from my 11labs account to access the remaining voice library, none of the 11labs voices have been working - including the ones that come standard on Vapi. The call now cuts out after the first intro message. I copied the API key a just couple days ago. Any fix to this? Thank you!
v
Hi @josh, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Web Calling]() * [Dashboard]() * [Inbound Calling]() * [Outbound Calling]() -----------------------------
### Answer It seems like the issue might be related to the limitations of the free tier on ElevenLabs. Based on user experiences, upgrading the ElevenLabs account from the free tier often resolves this problem. Users on free accounts sometimes face restrictions that can cause failures in voice processing [(1)]() , [(2)]() . If you are using a free tier and experiencing issues, consider upgrading your ElevenLabs account. If the problem persists after upgrading, please double-check your API key configuration in the Vapi dashboard.
o
Did you verify your API key? If not, then test using this :
Copy code
py
import requests

api_key = 'YOUR_API_KEY'
url = 'https://api.11labs.com/v1/voices'

headers = {
    'Authorization': f'Bearer {api_key}',
    'Content-Type': 'application/json'
}

response = requests.get(url, headers=headers)

if response.status_code == 200:
    print('API key is valid and the connection is successful.')
    print('Available voices:', response.json())
else:
    print('Failed to connect to the API.')
    print('Status code:', response.status_code)
    print('Response:', response.json())
j
About to try, thank you
o
np
v
Glad I could be helpful. Feel free to create a new thread with any new questions you may have.
s
@OP thanks for the help!
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