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my voicebot doesn’t work with playht.
# support
t
I used a voice ID manually on my bot, the voice ID is: nl-BE-Wavenet-A. Is this voice ID not correct or something? And I have a hacker subscription so what is the problem?
v
Hi @Tarik, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Web Calling]() * [Dashboard]() * [Launch Screen Assets]() * [Inbound Calling]() -----------------------------
### Answer It seems like there might be an issue with the compatibility or setup of the voice ID "nl-BE-Wavenet-A" with PlayHT. This voice ID appears to be specific to Google's Wavenet, and if you're trying to use it with PlayHT, it might not be recognized. Ensuring that you are using the correct voice IDs provided by PlayHT is crucial. Additionally, if you're experiencing issues even with the correct setup, this could be related to an outage or specific account-related issues on PlayHT's end. As there have been documented cases where PlayHT had outages affecting voice services [(1)]() . For a detailed resolution, I recommend checking the voice configurations directly on PlayHT's platform and ensuring that the voice ID is valid and active under your current subscription. If problems persist, reviewing the PlayHT service status or contacting their support might be necessary.
Got it. Tagging @User for additional help.
Got it. Tagging @User for additional help.
s
Can you send me the call_id?
t
c3842a61-239c-45c8-b8f9-5a7d76fd6bca
@Sahil how does it look?
It’s playht
@Sahil
s
Sorry mb, you sent the assistant_id. Send me the call_id where the error is thrown
t
Where can I find it?
Organisation ID?
de053bd3-622b-4fcf-bb83-70c268fc2d23
@Sahil
s
Can you hop on real call very quick? I can help you to fix it
t
Ok
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