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Exceeded Monthly Limit and can't increase it
# support
e
Hello, I am trying to increase my monthly limit to test some more things but nothing I do seems to incraese the limit.
v
Hi @Erasumus, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Billing Limits]() * [List Calls]() * [Call Ended Reason]() * [Create Phone Call]() -----------------------------
### Answer Hello! To increase your monthly billing limit on Vapi, you should be able to adjust this directly from the billing section of your dashboard. Just navigate to the billing settings, where you can set your desired monthly limit [(1)]() . If you've already attempted this and it's not reflecting the changes, it could be an issue that needs to be looked at by the support team. Additionally, ensure that your billing information is up-to-date and that you've correctly saved any changes. If the problem persists after verifying these, it might be beneficial to reach out to the support via the contact methods provided on the Vapi website for further assistance. For immediate reference on setting billing limits, you can visit the Billing Limits documentation [here]() .
Got it. Tagging @User for additional help.
s
Can you share a loom video or something which can help me to debug this information?
s
i have the same problem
t
yep I'm having the same problem. I can't update my billing information either. It never sends me a Stripe login or anything.
e
dmed you
s
You need to first add a card details in Billing Section.
@SANAVA For now, I will change the limit directly on my end. However, in the meantime, I will forward this to the team to fix this issue.
Thanks for reporting this bug. It is caused by the Captcha system which we added recently. We are working on a fix.
@Erasumus Pushed your monthly limit to 30$
e
thank you
p
hi, @Sahil I have the same problem could you push my account also limit to 30$. I also want to know how I can cancel 2 phone numbers I accidentally purchased on Vapi now I have 3 numbers :(. Thanks in advance and greetings from Germany!
s
Send me the org_id and you can cancel those numbers directly from your dashboard. The subscription for those things will be deleted. However, unfortunately, you won't receive a refund for it. So, just cancel the subscription one day before the monthly charge day.
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