VAPI not saving changes and ASSISTANT talking over...
# support
s
Hi! Just need to ask some questions about some problems we're encountering with VAPI. 1. VAPI sometimes does not save the changes we make even though we publish it and everything. The platform also loads very slow sometimes and is stuck in the loading screen. 2. The assistant we made sometimes lags and talks over itself, we're using GPT4o cluster. It has a system prompt that is not that long. What are some possible causes for this bug and some possible solutions? Thank you!
v
Hi @Sheyn, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
----------------------------- **While I generate an answer, here are some sources that might be helpful**: * [Create Assistant]() * [Orchestration Models]() * [Update Assistant]() * [List Assistants]() -----------------------------
### Answer Hello! I'm sorry to hear about the issues you're encountering with Vapi. Let's address them one by one. 1. **Saving Changes & Slow Loading**: The issue with changes not being saved even after publishing and experiencing slow loading could be related to transient server or network issues. However, it's important to ensure that your internet connection is stable during these operations. If the problem persists, considering the platform's complexity, it might also be linked to temporary system overloads or updates being rolled out. Unfortunately, there isn't direct information from the sources on this specific issue, but maintaining a stable internet connection and trying at different times might mitigate this problem. 2. **Assistant Lagging and Talking Over Itself**: When your assistant talks over itself, it could be due to latency issues or complications with managing turn-taking in real-time conversation flow, which are common challenges in voice AI platforms like Vapi. Vapi implements a custom fusion audio-text model to manage endpointing, which is essential for determining when a user has finished speaking. This mechanism helps in managing turn-taking but can face challenges if the network latency is high or if there is significant background noise [(1)]() . To potentially resolve these issues: - Ensure that the server you are using is geographically close to your target user base to reduce latency. - Check for any background noise that might be interfering with the audio input, as Vapi utilizes advanced noise filtering models to ensure clean audio input. - Monitor the system's usage to ensure it isn't being overloaded, which can cause performance issues and result in the assistant speaking over itself. For both issues, if they persist, consider reaching out to Vapi's support with specific details so t
hey can investigate further, especially if you suspect it might be related to internal bugs or system updates affecting performance. I hope these suggestions help! If you need further assistance, continue monitoring the system and consider specific configurations that might need optimization.
Got it. Tagging @User for additional help.
s
Can you provide me some call_ids?
n
also running into the same issue with the agent saying the same thing twice interleaved
a
same! Yesterday was working fine FYI. And using a competitor, is working fine; At the moment is working well.
s
Call_IDS @Alberto @Nick Fiacco
n
30541427-85c6-4c8d-a00d-5f2798cf5c56
s
Looking into it.
It is most probably due to the KB. Will provide you update once it is fixed.
s
Hi, sorry just saw the replies! Thank you so much for looking into it!
a
Having the exact same issues, slow platform, not saving changes or rolling back to previous states after changing, and assistant sometimes echoing customer replies. Sorry i just create a post about it, have not red this one, but it seems it is not fixed yet.
d
I also have issues with not being able to save the changes. I created a new assistant, added the prompt , published it and when coming back to it the prompt was empty.
j
you might find this useful for local version control: https://github.com/askjohngeorge/vapi-vct I also had this issue and now just don't bother using the Vapi webapp to manage my assistants at all. I write them locally and save versions to Git as I go.
n
does it needs coding? Thanks for sharing the solution, do u mean u not using VAPI at all now?
j
no you don't need to code anything, you can just use your favourite command line tool to run the commands, and github to store version (if you want)
and even if you need to modify the code your favourite LLM can explain it and make the changes for you
I do use the Vapi platform, but not via the web application, because I find it unreliable.
my tool deconstructs the assistant JSON into components which can then be edited separately, such as the system prompt, settings, summary prompt, success evaluation prompt, structured data prompt and schema
I save different versions to version control so I can roll back if I later find an issue, and can track changes over time, and when I'm done editing I can use the update command to update a current assistant, or publish to make a new one
a
Been pulling my hair out on the saving entries still. I make changes to the prompt and I copy the full text, publish, refresh the page and they are missing.. I paste what i copied, tab out of the field and publish... most of the times it takes. same issue happens with anything really.. any change, addting tools, changing llm.. anything i do after a publish and refresh the page, the change doesn't stick... i need to do it a couple of times... FWIW... using latest Chrome on Mac..
k
This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry.
10 Views