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@JRM Absolutely, I understand the importance of maintaining HIPAA compliance while also meeting the needs of your healthcare clients to access call transcriptions for review. VAPI takes compliance and security very seriously. While it's true that call transcriptions can contain sensitive information, there are ways to handle this data securely in a manner that is compliant with HIPAA regulations. One approach is to ensure that any call transcription feature implemented includes robust security measures such as encryption, access controls, and audit trails. Additionally, it's crucial to have policies and procedures in place for the proper handling of Protected Health Information (PHI). If your clients require access to call transcriptions, I would recommend discussing this requirement with our compliance team to explore secure and compliant solutions tailored to your needs. We can work together to find a way that adheres to all necessary regulations while providing the services your clients require. Would you like me to provide you with more detailed information on how we can assist you with this, or perhaps put you in touch with our compliance team to discuss this further?

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@JRM Absolutely, I understand the importance of maintaining HIPAA compliance while also meeting the needs of your healthcare clients to access call transcriptions for review. VAPI takes compliance and security very seriously. While it's true that certain features like call transcriptions may be restricted to ensure HIPAA compliance, there are ways to handle sensitive data while still adhering to regulatory standards. One approach could be to implement additional safeguards that allow for the secure handling of transcriptions. This might involve encryption, access controls, and audit trails to ensure that only authorized personnel can access the transcriptions and that all access is properly logged. Another option could be to use a third-party transcription service that is also HIPAA compliant and has the necessary security measures in place to handle protected health information (PHI). It's important to work closely with your clients to understand their specific needs and to ensure that any solution implemented meets the stringent requirements of HIPAA. If you need more detailed information on how to configure VAPI solutions to be both HIPAA compliant and functional for your clients' needs, please visit our security page at https://security.vapi.ai/ or contact our support team for assistance.

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@JRM I'm glad to hear that you're interested in discussing this with our compliance team. They will be able to provide you with detailed information on how to manage call transcriptions while maintaining HIPAA compliance. I can help facilitate that connection for you. Would you like me to arrange a meeting or call with a member of our compliance team, or would you prefer to receive their contact information to reach out at your convenience?

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@JRM I apologize for any confusion, but as an AI, I don't have access to external databases or the ability to provide direct contact information for our compliance team or any other contacts. However, I recommend visiting the official website of the VAPI solutions provider or reaching out to their customer support through the contact methods provided on their site. They should be able to connect you with the compliance team or the appropriate department to assist you with your inquiry regarding HIPAA-compliant access to call transcriptions. If you have any other questions or need further assistance, feel free to ask!

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