All phone numbers are blank
# supportw
WillBeans
06/08/2024, 7:48 PMHello! All of our phone numbers (we use Twilio) are blank, so we cannot send live sms messages or see who called. They show in Vapi as “unknown” I’ve tried it multiple times on my number and it won’t work. An example call that this is happening to is: 8ed9e66f-a440-4564-ab3e-a891bfe98866
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Vapi
06/08/2024, 7:49 PMmessage has been deleted
Vapi
06/08/2024, 7:50 PM@WillBeans
Hello! I'm sorry to hear that you're experiencing issues with your phone numbers appearing as "unknown." It seems like there might be a problem with the integration between Twilio and VAPI. To assist you better, could you please confirm if you have already imported your Twilio phone numbers using the dashboard or the /phone-numbers/import endpoint? This step is necessary to verify your numbers and configure them with VAPI services. If you haven't done this yet, I would recommend starting with that process. If you have already completed this step, please let me know so we can explore further troubleshooting steps.
Vapi
06/08/2024, 7:50 PMYou can continue this conversation by mentioning me in the message.
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Sahil
06/08/2024, 7:58 PMLooking into it and it will be fixed within few hours.