@grumpy_boy_
Hello!
I'm sorry to hear you're experiencing issues with the AI not responding during calls. It sounds like there might be a problem with the audio input being captured or transmitted to VAPI when you're calling from an external number.
Here are a few steps we can take to troubleshoot the issue:
1. Check Audio Input: Ensure that the microphone on the device you're using to call is functioning correctly.
2. Test Network Connection: Sometimes network issues can cause audio problems. Try calling from a different network or device to see if the issue persists.
3. Review Configuration: Verify that the assistantId is correctly assigned to the phone numbers and that there are no configuration issues on the server that handles the assistant retrieval.
4. Inspect Logs: Check the logs for any errors or warnings that might indicate what's going wrong during the call.
If you've already checked these and the issue persists, it might be necessary to look into more detailed logs or configurations on the VAPI side. If you need further assistance with this, please let me know, and we can explore additional support options.