https://vapi.ai/ logo
Join Discord
Powered by
Assistant does not respond
# support
m
In a recent call, the assistant finished the first message, but did not say anything afterwards. By looking at the logs, I realized that the call recording and transcription simply ended while the assistant was saying the first message. The end of the first message, or the caller response, was not captured by the recording. This has happened a few times lately. Call ID: 3e4991ee-3a91-4d9a-b282-8da90d5928d6
v
message has been deleted
@Max28 I'm sorry to hear that you're experiencing issues with the call recordings. It seems like there might be a technical problem that's causing the recordings to end prematurely. To address this, I would recommend checking the system status to ensure all services are operational and reviewing the configuration settings to make sure that 
recordingEnabled
is set to true. If everything appears to be in order and the problem persists, it may be necessary to escalate this to our technical support team for further investigation. Would you like me to check the system status and review the configuration settings for you? If so, please confirm that you would like me to proceed with these checks.
You can continue this conversation by mentioning me in the message.
m
recording enabled is active
s
As per the call logs, I can see that there were no logs related to it and in the logs, it is saying that the call was ended by the user. Can you tell me if this is happening all the time? If yes, then can you share a couple more call IDs?
t
I also have the same issues I ran it through to all 2 different org and assistants m and in both situations. The assistant hung up after the first greeting. We tested this 15 times.
s
Can you send me all the 2-3 call_id and can you try to recreate the assistant with the same settings and give it a try once
l
I have exactly the same problem. The call goes through but does not convert voice to text. But it works on the web.
m
@User It seems to happen all the time. Other call IDs: 81c429a3-7b61-444e-952e-01bc045f04b4 00f63fe4-9f01-43c7-9dd1-dfd1482fa8a8 d48c8a2e-fee8-4fa5-9f2b-5ff8d2319129
I just recreated the exact same assistant and did not experience the problem again
w
Same issue
I posted above as well, here's 5 calls with the issue: Relevant Call IDs: 7768d381-e8f2-417c-8085-e2d979e95bb1 e8588d48-356e-47a8-a8b6-35e3e9853671 7be52a16-dd8c-43b6-ab91-40a0b9e27c63 f2db8e7e-add5-41b9-b6aa-12d9ba9e0cdb ebda1e03-5dca-468e-bb09-8cef2348b78a
l
I turned off "Background noise removal enabled" and it works
s
This is quite strange man. I am checking it with the team related to this issue.
m
thank you very much! 👍🏽
n
Hey everyone, sorry about the issue. Something related to denoiser model not returning any audio back. We pushed a release to force disable the denoiser for everyone, for now. While it's building, feel free to manually disable it for your assistants.
PreviousNext
Powered by