Couldn't Create Twilio Call. Twilio Error: Account...
# support
s
i am getting this error when i enter phone number in outbound call. My twilio account is verified
v
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@SOS NATIONAL I'm here to help! Could you please provide me with the exact error message you're receiving? Additionally, if you could share the phone number you're trying to use for the outbound call (without revealing any sensitive information), that would be very helpful in diagnosing the issue. If the phone number is not bought on Vapi and you're using Twilio, please also provide the Twilio Account SID and Auth Token so we can investigate further.
s
how can i publicliy give the auth code?
v
@SOS NATIONAL You're absolutely right, and I apologize for any confusion. You should never share your authentication codes, passwords, or any sensitive credentials publicly. If you need to provide sensitive information for support purposes, always do so through a secure and private channel provided by the service you're using. For now, let's focus on the error message you're encountering with Twilio. Can you describe the error without sharing any sensitive information? Knowing the error message or code will help me assist you better. If the issue is sensitive and requires sharing private information, please contact Twilio's support directly through their secure channels.
s
i get the error like this: Couldn't Create Twilio Call. Twilio Error: Account not allowed to call +64212804360
@User @User
s
You will need to use your own twilio number which you purchased from twilio and enable the international permission.
This will fix this issue.
Note: We don’t allow international calls if you have purchased the number via Vapi.
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