Vapi is the Voice AI platform for developers.

Vapi AI

<@879067246251638795>
I'm sorry to hear that you're experiencing issues with the assistant creation and outbound call charges. To better assist you, I would need some more information about the specific steps you're taking when you encounter this issue. Could you please provide more details on how you are selecting the mode in the assistant creation and the exact point at which it changes from Twilio to web?

In the meantime, please ensure that you are following the correct procedure for setting up the assistant with Twilio integration. If there's a configuration issue, it might be causing the assistant to default to web mode, which could explain the unexpected charges.

If you believe there might be a technical glitch or if you need assistance with reviewing your Twilio billing and charges, I recommend reaching out to Twilio's support directly for a detailed investigation into your account activity.

If there's anything specific you'd like me to do to assist you further, please let me know!

You can continue this conversation by mentioning me in the message.

It automatically changes from twilio to web.
https://cdn.discordapp.com/attachments/1249750202986790993/1249750931776733234/Captura_de_pantalla_2024-06-10_a_las_12.42.41_p._m..png?ex=666870c1&is=66671f41&hm=b38c3b1bc22246236af2912cf8befef8002424fbc1f90028870c1de9af74c587&

Got it. Tagging <@&1231325148079194222> for additional help.

Take a look
https://cdn.discordapp.com/attachments/1249750202986790993/1249766374784368721/Grabacion_de_pantalla_2024-06-10_a_las_13.44.34.mov?ex=66687f23&is=66672da3&hm=f06352c169bb08ea63bb1e9a903231e4155188407843a146afcea505d2fe2722&

Is charging more than usual (0.01 USD the Minute in Twilio) and now 0.33 USD aprox the minute

You need to use https://dashboard.vapi.ai/phone-numbers/ section and add your phone number then using it you can make a call.

Its not solved. I recorded Jose screen... the one with the numbers. The bug persists <@319034765808369666>

<@319034765808369666> , I'm sending you a video. The problem is that the Twilio mode isn't saved on the dashboard, so when we make a call, it runs as if it were a web call.


https://cdn.discordapp.com/attachments/1249750202986790993/1249774189108269169/Grabacion_de_pantalla_2024-06-10_a_las_2.01.51_p._m._1.mov?ex=6668866a&is=666734ea&hm=8decbae8e47d715e865f2885a6e8de2c106e524637105f97fe5282e0327e3dec&

<@319034765808369666> thats the one we use

We believe that this error could cause other people / VAPI clients to lose a lot of money.

<@879067246251638795> <@908722667547398156> If you are online then you can hop on Vapi Office Hour. I will  help you out there https://discord.com/channels/1211482211119796234/1224791787332173844.