Have an inbound line running and as of this morning all of the calls are unresponsive. I tested web call and everything worked properly, it's just for inbound phone calls. The Ai will say it's intro line and then nothing will happen after that. Relevant Call IDs: 7768d381-e8f2-417c-8085-e2d979e95bb1 e8588d48-356e-47a8-a8b6-35e3e9853671 7be52a16-dd8c-43b6-ab91-40a0b9e27c63 f2db8e7e-add5-41b9-b6aa-12d9ba9e0cdb ebda1e03-5dca-468e-bb09-8cef2348b78a There's quite a few more, but these are the most recent. Any guidance appreciated, thanks!

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@User No error messages, the call was just not having anything happen after the initial bot's line. I have not made any changes, it was working fine on Friday, it doesn't take calls over the weekend, and then we had issues with it first thing this morning.

@WhyNot Thank you for providing additional context. Since the issue is account-wide and not isolated to a single assistant, this suggests a more systemic problem that could be related to your account's configuration or a service-wide issue affecting inbound calls. Here are a few steps we can take to troubleshoot the problem: 1. **Review Account Configuration**: Double-check your account settings to ensure that there haven't been any inadvertent changes that could affect all assistants. 2. **Check Service Status**: Look for any notifications or status updates from the service provider that might indicate a known issue affecting inbound calls. 3. **Contact Support**: Since this is an account-wide issue and not resolved by copying the assistant, it would be best to reach out to the support team with the details, including the call IDs and the fact that it's affecting all assistants on the account. 4. **Gather Logs**: Collect logs and any additional information from the recent calls that failed to proceed after the initial line. This data can be crucial for support to diagnose the issue. If you haven't already, please reach out to the support team with this information. They will have the necessary tools and access to investigate the issue further and provide a resolution. If you need assistance contacting support or if there's anything else I can do to help, please let me know.

@Vapi How do I reach out to the support team directly?

@WhyNot To reach out to the support team directly, you can typically use one of the following methods: 1. **Support Portal**: Visit the official support portal of the service provider and submit a ticket with all the relevant details of your issue. 2. **Email**: Send an email to the support team's official email address, including all necessary information and call IDs. 3. **Phone**: If the service provider offers phone support, you can call their support number for immediate assistance. 4. **Live Chat**: Some providers have a live chat option on their website where you can talk to a support representative in real-time. 5. **Help Center**: Check the help center or FAQ section of the service provider's website for guidance on common issues and support procedures. Please check the service provider's website or your service agreement for the specific contact details and choose the method that works best for you. If you need further assistance or have trouble reaching out to the support team, let me know, and I'll do my best to assist you.

Can you test it once more?

@Sahil Testing in just a moment after processing the response from @nikhil

I will inform in the community

Thanks @Sahil! 🙂