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# support
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92177b9d-24db-4f87-8f89-14d6e1be310c 00:07 a1f938c0-2f68-4631-9198-713f26554bbb 00:07 The assistant says a few words then stops speaking randomly. I also noticed that on these calls, the assistant also says the incorrect name from the KB (but on my previous tests where this issue wasn't present, the KB retrieval worked perfectly).
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@Saien | Exousia AI It seems like there might be a couple of issues at hand. Let's address them one by one. For the assistant timing out and not joining the call within the expected timeframe, this could be related to the 
assistant-join-timed-out
context. It might be a temporary connectivity or configuration issue. Regarding the assistant not being found, as indicated by the 
assistant-not-found
context, this could be due to an incorrect assistant ID or a problem with the assistant's configuration. Lastly, the issue with the assistant stopping speaking randomly and saying the incorrect name from the knowledge base (KB) could be a separate issue, possibly related to a bug in the speech synthesis or KB retrieval process. To help you further, I would need to know if there are specific error codes or messages being displayed, or if there are particular steps you'd like to take to troubleshoot these issues. If you have any additional information or specific requests, please let me know so I can assist you accordingly. If these issues persist, I would recommend contacting support for a more in-depth investigation.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
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Remove backchanneling, denoiser, and your prompt is too long. Use Squads. It will fix this issue
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Yeah I should probably have an entire assistant solely for appointment booking. Cool I'll do that thanksđź‘Ť
I see that squads only work for outbound calls currently so it seems like I can't use it yet. I'm setting up an inbound assistant right now.
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It is supported for inbound as well
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Okay but how would I create a squad object for a particular phone number on VAPI? I thought that you can only connect an assistant (and not a squad object) to a phone number
It makes sense to set it up for an outbound call but since an inbound assistant is connected to a phone number in the VAPI dashboard, I'm confused as to where this squad object should be configured.
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Do you know about assistant-request?
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No I haven't used it
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Ah, I see that’s why you are having problem. Basically, you need to set server url on phone level through API. Once, you do it then you will get a request to your server for assistant configuration
Then, you just need to respond back with the squad configuration.
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Do you have any estimate regarding when we'll be able to use the back channeling and the denoiser without any issues occurring or is it too early to tell?
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You can use the Backchanneling but the issue is that we need to add more customization for that part.
Check Transient agent-related video in the community video section. You will figure it out.
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Can you send me the link to it I don't see it
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But where is the transient agent-related video there? That could apply to several topics mentioned there
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https://www.youtube.com/watch?v=cuQI3UH2lDE&list=PLw8LDUDYUIIGjmwx9_KjA_MFWqjuMHKmi&index=10â–ľ

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