disturbing noise during calls
# supportm
Max28
06/12/2024, 5:58 AMLate, in a couple of cases, loud and disturbing noises have occurred at some point during my calls.
IDs:
39b4606d-3abe-4310-96ad-6990752126a4 (in the end)
6a2d6e3f-7ea9-4fec-863f-9de6a5a5176a (also rather in the end)
The noise overlays the assistant voice and is there for around one to two seconds.
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Vapi
06/12/2024, 5:59 AMmessage has been deleted
Vapi
06/12/2024, 5:59 AM@Max28
I'm sorry to hear that you've experienced loud and disturbing noises during your calls. I understand how disruptive that can be. Let's look into this issue right away.
Could you please provide me with more details about the context in which these noises occurred? Were there any common factors between the calls, such as the time of day, the type of call, or the device you were using? This information will help us to troubleshoot the problem more effectively.
Vapi
06/12/2024, 5:59 AMYou can continue this conversation by mentioning me in the message.
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Sahil
06/12/2024, 6:14 AMForwarded to 11labs team. Will let you know once I get response from their side.
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Max28
06/12/2024, 6:51 AMthanks a lot! 🙂
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Sahil
06/12/2024, 2:39 PMIs this happening for this particular voice only?
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Max28
06/12/2024, 5:00 PMso far, yes
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Sahil
06/12/2024, 6:11 PMCan you try with other voice?
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