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Assistant sings(?) unexpectedly
# support
n
I've had a weird interaction while testing my assistant. At the end of the call it unexpectedly sings(!) for a couple of seconds. It's not logged in the call transcript, but it can clearly be heard in the recording. What could be the reason? Model: gpt-4o CallId: 232cef00-c77a-42ee-91f9-317df0c6009b, it's in the last 10 seconds of the call, I've attached them https://cdn.discordapp.com/attachments/1250420981348958299/1250420981931970610/232cef00-c77a-42ee-91f9-317df0c6009b-1718191814656-76057750-8d10-4f0e-a8e8-8154dbb755da-stereo.mp3?ex=666ae0c9&is=66698f49&hm=6f6870df1fa2a3385c0f954efaef474a69cba7b4cd1a5bd1ce482e7840edaa13&
v
message has been deleted
@Nadia It sounds like you've encountered an unusual issue. I'm here to help you figure this out. Since you've mentioned that the singing is audible in the call recording, I would recommend reviewing the recording to ensure that the singing was indeed part of the call and not an external interference. If the singing is confirmed to be part of the call, it could be due to an unintended activation of a feature or a bug. To assist you further, I would need to check the system logs and settings related to your Voice API configuration. Could you please confirm if you would like me to proceed with this check?
You can continue this conversation by mentioning me in the message.
n
@Vapi I've attached the call recording, it's indeed the assistant who sings
v
@Nadia Thank you for confirming that. It's certainly an unexpected behavior and not something that should happen under normal circumstances. I will need to investigate this issue further. In the meantime, could you please let me know if you have any custom configurations or scripts that might trigger such behavior? Additionally, if you could check if this has occurred in any other calls, that information would be helpful as well. While I don't have the capability to listen to call recordings, I can report this issue to the technical team for further investigation. If you'd like, I can initiate that process now. Would you like me to do that?
n
@Vapi please report the issue. I don't use any special configuration - it's a transient assistant that is created for an inbound call and uses some tools that reference by ids
v
@Nadia Understood. I will report this issue for you. Since the assistant is transient and uses standard configurations, this behavior is indeed unexpected. The technical team will need to look into the call logs and any related system data to diagnose the cause of the singing. I'll take care of reporting this issue right away. If there's anything else you need assistance with or any additional information you can provide, please let me know. Otherwise, rest assured that the issue is being handled.
s
Checking with play.ht team.
c
Ive had very similar issues exactly like this with playHT as well.. I get bits and pieces of the singing.. that was definitely the longest one i had maybe 1/2 and 3/4 of that in duration.. its weird as ehll
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