Real latency is way different
# supportf
Florian
06/13/2024, 2:41 PMExample of call: ce5e7817-cb46-4bfa-a0e5-35c1d3a08439
The dashboard mentions 950ms Latency for phone calls through Vonage but it takes at least 3 seconds.
It similar with Web calls.
Please, check where the issue comes from.
Thanks.
w
WhyNot
06/13/2024, 2:42 PMI've seen this and was wondering as well
v
Vapi
06/13/2024, 2:42 PMmessage has been deleted
Vapi
06/13/2024, 2:43 PM@Florian
I'm sorry to hear that you're experiencing latency issues with your calls. Latency can be affected by various factors including network conditions, routing paths, and server processing times. To investigate this issue, we would need to look into the specific details of your calls and the network conditions at the time of the calls.
Since I'm here to provide support for VAPI, I can guide you on how to report this issue to the technical team who can take a closer look. You can provide them with the example call ID you've mentioned, and they will be able to trace the call and analyze the latency in detail.
Would you like me to guide you on how to report this issue to the technical support team for further investigation?
Vapi
06/13/2024, 2:43 PMYou can continue this conversation by mentioning me in the message.
Vapi
06/13/2024, 2:43 PMGot it. Tagging @User for additional help.
s
Sahil
06/14/2024, 5:31 PMIt is an approximate value, not the actual latency.
f
Florian
06/17/2024, 6:32 AM@Sahil Got it. Tho, the real latency is 3x bigger than the estimation.
2 Views