Call Analysis, Not Working as Expected
# support
s
Hi @Sahil we are using call analysis feature, and for most of the calls we cannot get the call summary, success and structured data. Here are few of the call ids: - e52a10a6-2da3-481d-a981-d3351cfdd07f - 7e2f5bdb-32bc-4f52-a36e-4890ba7d651d - 90cb4bf9-c1a7-4aa6-857c-1973445cdd33 - 24aef3cc-f829-4b17-9732-fedd8df9578e - c3d0091a-c108-44bf-a6c6-26d908548a51 Please help us identify what's the issue behind call analysis not working as expected is it because of the prompt or something else. The assistant id is: 44fc808b-2d56-4592-9987-03a187d5fd8d , and named as: Shubham | Schedule Appointments
v
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@Shubham Bajaj I'm here to help! To better assist you with the call analysis issue, I'll need to gather some additional information. Could you please provide me with the following details: 1. The specific version of the VAPI you are using. 2. The exact steps you are taking when initiating the call analysis feature. 3. Any error messages or codes you are receiving when the call analysis fails. 4. Confirmation that the calls in question were completed and that there is audio data available for analysis. Once I have this information, I'll be able to investigate further and provide you with a more accurate response. If any sensitive information is required, please ensure you share it through the appropriate secure channels.
You can continue this conversation by mentioning me in the message.
s
Wait let me go throught the mentioned issues from here.
v
@Shubham Bajaj Absolutely, take your time to review the issues. If you have any questions or need further assistance, feel free to reach out. I'm here to help whenever you're ready!
s
"analysisPlan": { "summaryPrompt": "string", "summaryRequestTimeoutSeconds": 20, "structuredDataRequestTimeoutSeconds": 20, "successEvaluationPrompt": "string", "successEvaluationRubric": "NumericScale", "successEvaluationRequestTimeoutSeconds": 20, "structuredDataPrompt": "string", "structuredDataSchema": { "type": "string", "items": {}, "properties": {}, "description": "string", "required": [ "string" ] } }, Increase the summaryRequestTimeoutSeconds to 20secs
it will fix the issue.
s
Done Sir, let me check.
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