Multiple responses being given at the same time, r...
# supportm
mojodaxx
06/14/2024, 1:47 PMHave been using this agent for a couple of days now.
Today it started to stutter and repeat itself. I do have KB docs added, but not modified them in a couple of days.
CallId: 868adb15-38f7-4d24-9d0a-c4ef2499bfc9
Timestamp where it stutters : 0.16
Can you look into this and let me know if there is anything obvious that may be causing this.
v
Vapi
06/14/2024, 1:49 PMmessage has been deleted
Vapi
06/14/2024, 1:49 PM@mojodaxx
I'm sorry to hear that you're experiencing issues with stuttering and repetition. I'll look into the call details using the CallId you've provided and the timestamp to better understand the situation.
In the meantime, could you please confirm if there have been any changes in your network environment or if you've noticed any patterns related to the stuttering, such as it occurring with specific types of interactions or at particular times of day?
Once I have more information, I'll be able to assist you further. If the issue persists, we may need to check the system logs and configurations to identify the root cause. Please ask support for more info on this if the problem continues.
Vapi
06/14/2024, 1:49 PMYou can continue this conversation by mentioning me in the message.
m
mojodaxx
06/14/2024, 1:52 PMThe environment has not changed, its an outbound voice call. I did upload a new KB document a couple of days ago, but since then have been using this assistant and not expereinced this issu
v
Vapi
06/14/2024, 1:52 PM@mojodaxx
Thank you for providing additional context. It seems that the issue might not be directly related to the new KB document since the problem only started today. However, I will investigate the call with the provided CallId and timestamp to see if there's an identifiable cause for the stuttering and repetition.
If the issue is not immediately apparent from the call logs, we may need to look into other factors such as system performance or potential bugs that could be affecting the voice synthesis.
Rest assured, I will do my best to help you resolve this issue. If the problem persists or if you notice any other irregularities, please don't hesitate to reach out for further assistance.
s
Sahil
06/15/2024, 10:22 AMLooking into it.
Sahil
06/16/2024, 6:33 AMCan you give a try once more? @mojodaxx
m
mojodaxx
06/17/2024, 5:55 AMThank you @Sahil. It seemes the fix you pushed through managed to resolve this issue.
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