Multiple responses being given at the same time, r...
# support
w
Just built this Assistant yesterday. There's a KB attached. It's stuttering and repeating itself on some calls, but not all. Here's a call ID where the issue occurs: 419ffb86-e5fe-491f-9c84-3aed6064f0eb (at timestamp :11) It states: Hello, Jim. I'm highly sorry to Jim here. Could feeling you this please way provide. Me, however, with the address I, where am you unable need to service assist with, this matter. Can I help you with any electrical service needs today?
v
message has been deleted
@WhyNot I'm sorry to hear that you're experiencing issues with your Assistant's performance. It sounds like there might be a problem with the speech synthesis or response generation process. To better assist you, I would need to check the system logs and configurations related to the Assistant and the specific call ID you've provided. Since you mentioned there's a knowledge base (KB) attached, it's also possible that there might be an issue with how the Assistant is accessing or utilizing the KB during the calls. This could potentially lead to the stuttering and repetition you're observing. To proceed with resolving this issue, I would recommend checking the following: 1. Review the Assistant's configuration to ensure it's set up correctly. 2. Examine the system logs for any errors or warnings that occurred during the call with the provided ID. 3. Check the knowledge base integration to make sure it's functioning as expected and that there are no issues with data retrieval or processing. 4. If the problem persists, consider reaching out to the support team with the details, including the call ID and timestamp, for further investigation. If you need assistance with any of these steps or if there's anything else I can do to help, please let me know.
You can continue this conversation by mentioning me in the message.
w
@User
s
Checking..
w
Any word @Sahil? Thanks!
s
Yeah. Please try again
we pushed a fix yesterday.
If it doesn’t work send me your call_id
w
Thanks!
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