Error testing assistant in all my workspaces
# support
k
I constantly get this error when testing my assistant in any of my workspaces. No helpful errors messages in console or call logs. This happens for all assistants including freshly created ones. https://cdn.discordapp.com/attachments/1251239298426998784/1251239298603290624/Snip20240614_38.png?ex=666ddae7&is=666c8967&hm=47d61b4f8c7d56de61b2fa35ec5c0d9152d761d9c23567787f647d00093442f1&
v
message has been deleted
@kcy1860 I'm sorry to hear that you're experiencing issues with your assistants. It sounds like there might be a configuration problem or a system-wide issue affecting your assistants. To better assist you, could you please provide me with the exact error message you're receiving? Additionally, if you have any specific assistant IDs that are encountering this problem, sharing those could help me investigate further.
You can continue this conversation by mentioning me in the message.
k
There is no error message and the issue is happening with all assistants but here is an example: 2c0985fd-a3d7-48c7-a433-2c88e1ebd342
v
@kcy1860 Thank you for providing the assistant ID. Since there's no specific error message and the issue is occurring across all assistants, it seems like a more systemic issue. It could be related to the assistant-join-timed-out or assistant-not-found contexts you've mentioned. To proceed, I would recommend checking the following: 1. Ensure that the assistant ID is correct and that the assistant exists within your workspace. 2. Verify that there are no network connectivity issues that might prevent the assistant from joining the call. 3. Check if there are any service disruptions or maintenance updates from the VAPI platform that could be affecting the assistants. 4. Review the configuration settings for your assistants to ensure they are set up correctly. If after these checks the problem persists, it would be best to contact support for a more in-depth investigation. Would you like me to guide you on how to contact support or is there anything else I can assist you with right now?
k
Yes how to contact support
@User this issue seemed to be only tied with web call. Phone calls are working
Issue seemed to be resolved. Thanks to whoever got that taken care of!
u
I'm facing the same issue
Even the phone call doesn't work for me
i.e .ID: 33d1df0d-571a-45d2-8b97-7654e1f45c8c
s
@.hardboiledfish It is due to Cartesia Speech. Error: Request failed with status code 402
k
Looks like it's happening again. For any voices chosen
s
Can you send me your latest call_id?
k
@Sahil sure the id was
c0c0af56-eeed-41f5-8734-9769ee492c93
and the assistant ID was
2c0985fd-a3d7-48c7-a433-2c88e1ebd342
@User any updates to this issue? It's still happening
s
Can you create new assistant and give it a try it should be fixed now
k
@Sahil thank you!
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