RecordingWav missing.
# supportr
riteshchopra
06/17/2024, 1:33 PMWe are experiencing this issue for the calls where Hippa is enabled. Attaching the end of call report for a recent call.
This was working earlier and we started seeing this issue recently.
Some of the other calls are missing transcripts also.
@Sahil
https://cdn.discordapp.com/attachments/1252254833981784155/1252254834174857287/testreport.txt?ex=66718cb2&is=66703b32&hm=cfb640aa8e5f9daeb71bfa63799709a1ca0fec0ed07889927903cb2b52b0eac5&
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Vapi
06/17/2024, 1:35 PMmessage has been deleted
Vapi
06/17/2024, 1:35 PM@riteshchopra
I'm sorry to hear you're experiencing issues with the calls where HIPAA is enabled and missing transcripts. To assist you better, could you please provide me with the end-of-call report you mentioned? This will help me understand the specific problem you're facing. If the report contains any sensitive information, please ensure to redact that before sharing.
Vapi
06/17/2024, 1:35 PMYou can continue this conversation by mentioning me in the message.
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Sahil
06/17/2024, 2:10 PMIt is because we don't send recordingWav in end of call report anymore but you can bring your own S3 credential where we'll add the recording.
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riteshchopra
06/18/2024, 12:11 PMThanks @Sahil. We got the call recording for a call last evening. The VAPI Call id is - 4a31853e-36e2-4af3-8c03-b57d339b93b8.
This end of call report had the recordingWav with 0s and 1s.
Can you confirm that recordingWav won't be sent? Also, can you share the implementation details for using our own S3 credentials.
riteshchopra
06/18/2024, 12:42 PMI tried another call just now and the recordingWav was sent again in the endOfCall report.
I have set my AWS S3 credentials in the dashboard. I can see vapi_s3_credentials_test.txt was created, but the recording for the above call is not showing up in AWS. Are there other steps besides adding S3 credentials in VAPI Dashboard?
https://cdn.discordapp.com/attachments/1252254833981784155/1252604400443195422/test_call_new.log?ex=6672d241&is=667180c1&hm=1c204dd8f7f0f9ec17be6deab93630c71ffda3e4bc86a581373ad036de2c092d&
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Sahil
06/18/2024, 2:19 PMCan you please make a loom video and send it to me on DM?
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riteshchopra
06/19/2024, 11:38 AMsent