@marem I'm sorry to hear that you experienced unpleasant noise in your call recording. There are several potential root causes for noise in a call recording, including: 1. **Network Issues**: Poor network connectivity can cause packet loss, jitter, or delays that manifest as noise or glitches in the recording. 2. **Hardware Problems**: Issues with the microphone, speakers, or other audio equipment used during the call can introduce noise. 3. **Software Glitches**: The software used for recording might have encountered an error or glitch during those specific seconds. 4. **Environmental Factors**: Background noise from the caller's environment can be picked up and recorded. 5. **Encoding/Decoding Errors**: Problems with audio compression or decompression can lead to temporary noise during the call. 6. **Interference**: Electronic interference from other devices can cause noise in the audio signal. To further investigate the specific cause for the noise in the recording with ID

d3f212fc-4252-4cb5-a8d1-4ddc53c032c4

, we would need to analyze the call details and possibly the technical logs from the call. If you would like to proceed with a more detailed investigation, please let me know, and we can take the necessary steps.

You can continue this conversation by mentioning me in the message.