Is there any webhook or instructions we can give t...
# support
m
It seems VAPI just end the call, but not sure if we can instruct VAPI to ask the caller something like "are you there?" to avoid the abrupt hang-up
v
message has been deleted
@Manuel Saelices VAPI currently doesn't have the capability to hang up the phone at the end of the call. However, you can configure your voice application to ask the caller if they are still there before ending the call. This can be done by setting up a prompt in your call flow that checks for user activity or response. If you would like to implement a feature where VAPI asks the caller "Are you there?" before potentially ending the call, you would need to design your call logic to include a step that plays this prompt and waits for user input. If there is no response, you could then proceed to end the call gracefully. Would you like to know more about how to set up such a feature in your voice application using VAPI?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
m
I'm not sure if prompting will work here. How would the LLM know the time the caller is unresponsive?
c
In your instructions you can.
Also prompting will work.
We have a 30 silence timeout seconds before the
end-of-call-report
, and it never ask "Are you there?" after 10 seconds
Which to me makes sense except if you are injecting the unresponsive time every N seconds to the prompt.
s
No, it will not work this way. Could you please put a feature request? https://roadmap.vapi.ai/feature-requests
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