Getting this error after the first 10 second in th...
# supportf
fede.asto
06/18/2024, 4:23 PMI thought 11labs was directly integrated into the price of the call so why is the fact of the free plan detected
An error occurred in this call: pipeline-error-eleven-labs-blocked-free-plan
https://cdn.discordapp.com/attachments/1252659844142596180/1252659844893118677/Screenshot_2024-06-18_alle_17.22.54.png?ex=667305e4&is=6671b464&hm=2f758dba58a5797fd60247d2986e82bc4b38c53d116622677d45e7ca36fd13a3&
fede.asto
06/18/2024, 4:23 PMi got the tag wrong i think
fede.asto
06/18/2024, 4:24 PMI don't know how to change it
v
Vapi
06/18/2024, 4:24 PMmessage has been deleted
Vapi
06/18/2024, 4:24 PM@fede.asto
I understand your concern. It seems there might have been a misunderstanding regarding the integration of Eleven Labs into the pricing structure. While Eleven Labs is one of the voice providers we work with, their services are subject to their own pricing and plan limitations. If you're on a free plan with Eleven Labs, certain features or usage limits might be restricted, which could lead to the error you encountered.
To resolve this issue, you may need to review your current plan with Eleven Labs and consider upgrading if necessary to ensure uninterrupted service. If you need further assistance with this or have any more questions, please let me know!
Vapi
06/18/2024, 4:24 PMYou can continue this conversation by mentioning me in the message.
f
fede.asto
06/18/2024, 4:26 PMWhich features can't I use?
fede.asto
06/18/2024, 4:29 PM@Vapi
v
Vapi
06/18/2024, 4:29 PM@fede.asto
Please ask support for more info on this.
f
fede.asto
06/18/2024, 4:30 PMhow to ask support?
fede.asto
06/18/2024, 4:30 PM@Vapi
v
Vapi
06/18/2024, 4:30 PM@fede.asto
To ask for support, you can typically reach out through the official support channels provided by the service you're using. This could be through a support email, a helpdesk or support ticket system on their website, or sometimes through a live chat service if they offer one.
If you're referring to Eleven Labs specifically and need to inquire about the features available on your current plan or how to change your plan, you should visit the Eleven Labs website and look for their 'Contact Us' or 'Support' section. They may also have a knowledge base or FAQ section that could help answer your questions.
If you need assistance with VAPI or have questions about the Voice API for voice developers, please let me know how I can assist you further!
f
fede.asto
06/18/2024, 4:31 PM@User
j
Jotham
06/18/2024, 5:09 PMWhen you use your own 11labs provider keys the usage costs come from your 11labs account.
s
Sahil
06/18/2024, 5:38 PMf
fede.asto
06/18/2024, 6:22 PMok thanks
8 Views