Hi @Sahil I created a Squad in the Squad panel under Platform, yet the main assistant is not transferring to the correct sub assistant. Also, my knowledge base .txt files are not being read correctly for example the assistant states incorrect operating hours when it is clearly directed to the corresponding knowledge base file. **I've included a screen shot of the squad I created and the prompts I am using. Please help, thank you! (EXAMPLE PROMPT: ##When the caller wants to book an appointment use the book_appointment assistant id#22aec0e1-c045-4d90-93be-02fc95e7422f.) (EXAMPLE KNOWLEDGE BASE PROMPT: ##Hours of Operation: Use the information in the HOURS.txt file in the knowledge base.) The main assistant id# 8de43881-a901-490f-b75a-365973ae0e86. This is in testing phase since I have an operational assistant for the client. https://cdn.discordapp.com/attachments/1254633924513108071/1254633924949442601/SQUADS.jpg?ex=667a3465&is=6678e2e5&hm=51967f79801598321a28954eb2042d8bb098ac51dcc8c7ff0a5c5aca98836a3c&

@Christian Hello! I'm here to assist you with your concerns about the Squad functionality and the knowledge base issues. For the Squad issue, it seems like there might be a misconfiguration in the transfer settings. To address this, please ensure that the main assistant's transfer settings are correctly pointing to the sub assistant's ID as specified in your prompt. If the settings appear correct, there might be a need to review the transfer logic or the conditions under which the transfer is triggered. Regarding the knowledge base files not being read correctly, this could be due to several reasons such as incorrect file paths, formatting issues within the .txt files, or errors in the logic that retrieves and interprets the data. Please double-check the file paths and the content formatting. Additionally, ensure that the logic implemented to read and use the information from the HOURS.txt file is functioning as expected. If you've already checked these and the issues persist, it might be necessary to delve deeper into the configuration and the code. Since I don't have access to your system's backend or the ability to make direct changes, I recommend reaching out to the support team with the details you've provided here, including the screenshot of the squad and the prompts you're using. If there's anything else I can help you with or if you need further guidance, please let me know!

Can you send me a call_id along with the timestamp where you tried to transfer the call to another assistant?

Hi @Sahil of course, let me get one for you.

Are you using api to trigger the call with squads?

I only set up a squad in the platform as shown in the picture above, prompted the main assistant, and inbound calls come through twilio

You will need to use it via API for now.

Thank you @Sahil I will have to learn how to do this 😉