Phone numbers and files not shown in dashboard
# support
m
In my Dashboard, my Twilio phone numbers are not shown any more ("no phone numbers found"). However, I can still call my twilio phone numbers that were always connected to vapi, and my vapi assistant answers the phone
v
message has been deleted
@Max28 It seems like there might be a synchronization issue between your Twilio account and the VAPI dashboard. To resolve this, you can try re-importing your Twilio phone numbers using the dashboard or the
/phone-numbers/import
endpoint. This process will require your Twilio credentials to verify the number and reconfigure it with VAPI services. If you're comfortable with using the endpoint, you can proceed with that method. Otherwise, you can use the dashboard to manually re-import the numbers. If you need step-by-step guidance on how to do this, please let me know, and I'll be happy to assist you further. If the issue persists after attempting to re-import, please reach out to support for more detailed troubleshooting.
You can continue this conversation by mentioning me in the message.
m
also, I cannot initiate calls over the dashboard: Error starting the Call Cannot read properties of undefined (reading 'message')
l
same problem....
a
Same problem. My phone numbers are not showing up in the dashboard.
s
Fixed.
m
nice, thanks!
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