Charged for a phone number but none appeared
# supportg
Gabriel C
06/25/2024, 5:37 PMHey all, when trying to purchase a number on VAPI, this error popped up, and thus no phone number was added, but we still got charged. Any way to resolve this?
Org ID is c5294afa-015a-4418-a71a-9baef5f05421
https://cdn.discordapp.com/attachments/1255215273741516952/1255215274232254485/image.png?ex=667c51d2&is=667b0052&hm=e1fbe85b13141ac59b9bb1d322af2e11f089b4765e33fe3345c592d5cdfd18e2&
https://cdn.discordapp.com/attachments/1255215273741516952/1255215274605412412/image.png?ex=667c51d2&is=667b0052&hm=0e1f87ea81d2f840c39d2a32553527f2c5cefb452518bc18fc36d4eaefe0713c&
v
Vapi
06/25/2024, 5:38 PMmessage has been deleted
Vapi
06/25/2024, 5:38 PM@Gabriel C
I'm sorry to hear that you encountered an issue while purchasing a phone number. Let's try to resolve this for you. Could you please provide me with the transaction details or any error message you received? This will help me to understand the problem better and assist you accordingly. If you have a transaction ID or any additional information about the charge, that would be very helpful.
Vapi
06/25/2024, 5:38 PMYou can continue this conversation by mentioning me in the message.
g
Gabriel C
06/25/2024, 11:02 PM.
s
Sahil
06/26/2024, 8:02 AMsend an email at support@vapi.ai We will refund you.