I'm seeing overzealous responses from the platform - responses that quite often interrupt the other party. The thing is, the base LLM understands when to reply and when not to - we've used prompts like

respond with '-' when no response needed

, and the model does output

'-'

appropriately! However this model output gets misinterpreted by the platform, and produces unpredictable behavior (e.g., random DTMF notes sent). We only want to respond when explicitly asked for information. Is there some way to have the platform simply remain silent / do nothing unless explicitly asked for information? Or perhaps to have some specific model output (like '-') which Vapi understands as a no-op.

@Neall I understand the issue you're facing with the platform responding when not required. To address this, we can adjust the response settings to ensure that the platform remains silent unless explicitly prompted for information. To achieve this, we would need to modify the platform's behavior settings to include a more robust detection of when it's being directly addressed. This might involve setting up specific trigger phrases or keywords that the platform recognizes as a prompt for a response. If you have access to the platform's settings or configuration files, you can look for options related to speech recognition triggers, response timing, and keyword activation. If you're unsure about how to make these adjustments or if the platform supports such configurations, please ask support for more info on this. Would you like me to guide you through finding the support contact or provide you with additional troubleshooting steps based on your platform's capabilities?

Can you provide any latest call_id along with the timestamp in audio recording when it happened?

Hey Sahil! Thanks for the response, here's an example: Call ID:

3618f13d-db06-4e09-935f-d6cfbd29d752

Timestamp:

21:29:09.692 UTC

You'll notice we start repeatedly sending a DTMF keypress for '0'

Hey @Neall , let get on a call and you can show me around then I will be help you out with this question

Perfect! Is there a time that works for you today or tomorrow? @Sahil

I have one slot available for tomorrow. Check your DM