Refresh Token Limit
# support
s
I was trying to setup VAPI, but due to some reason, whenever Iogin, and go to assistants, I see my assistants but after a second or two, it gets refreshed and shows me a 404 error. I inspected dev tools and it shows that authentication token refresh has failed due to too many attempts. That is strange as that is something that happens automatically, and should not create too many token refresh calls on its own. Can you please help me with that?
v
@Sair I'm sorry to hear that you're experiencing issues with accessing your assistants in VAPI. It seems like there might be a problem with the authentication process. To help you resolve this, I would recommend the following steps: 1. Clear your browser's cache and cookies to ensure that there isn't a stored state causing the issue. 2. Try accessing VAPI using a different browser or an incognito/private window to see if the problem persists. 3. Ensure that your browser is up to date with the latest version, as outdated browsers can sometimes cause unexpected behavior. 4. Check if there are any network issues or firewall settings that might be interfering with the token refresh process. If you've tried these steps and the issue still occurs, it may be necessary to look into the backend logs to understand why the authentication token refresh is failing. Since this might require more detailed investigation, please reach out to support with the error details you've observed in the dev tools, and they will be able to assist you further. In the meantime, if there's anything else I can assist you with, please let me know!
You can continue this conversation by mentioning me in the message.
s
Can you provide me a loom video?
s
Thanks for making this video. Can you provide me your org_id as well?
s
Hey Sahil, I tried with another machine and it works just fine on the new one. Looks like there is some local issue on this one. Currently, I am using the new one so all good from my side.
Thanks for looking into this matter!
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