@BigRed Certainly! To ensure that the agent provides a more courteous message before transferring the call, you'll need to adjust the script or settings in your dashboard where the call transfer process is configured. Look for the section where the transfer call action is defined, and you should be able to modify the prompt that the agent uses before initiating the transfer. If you have access to the dashboard, you can typically find this setting in the call flow, script, or phrases section. If you're not sure where to find this or how to change it, please ask support for more detailed guidance tailored to your specific system.

You can continue this conversation by mentioning me in the message.

Got it. Tagging @User for additional help.

You can change it through tools calling