endCallPhrases working only for words, not phrases
# support
n
Hi, I noticed that the above setting only works when you have a single word like "bye" in the endcall phrases but doesn't work for phrases like "have a nice day". Is there a way to get it working for phrases? Here is an example call ID of the issue c0f85633-4696-4793-85aa-585a4f2aee9b
v
@nisalr I'm sorry to hear you're experiencing issues with the end call phrases. To assist you better, could you please provide me with more details about how you have configured the end call phrases? Are you using a specific API or setting within VAPI to define these phrases? Once I have more context, I'll be able to guide you on how to resolve this issue.
You can continue this conversation by mentioning me in the message.
n
@Vapi I'm using the vapi end call phrase field when setting up the assistant
v
@nisalr Thank you for providing that information. To ensure that phrases like "have a nice day" trigger the end of the call, you need to make sure that the phrases are correctly entered into the end call phrases field in your VAPI settings. If you're already doing this and it's not working, it could be an issue with the way the phrases are being recognized by the system. In this case, I would recommend checking the following: 1. Ensure there are no typos or errors in the phrases you've entered. 2. Confirm that the phrases are separated correctly, using the defined separators in the context. 3. Check if there are any limitations in the number of words or characters for the end call phrases. 4. Make sure that the speech recognition is accurately capturing the phrases during the call. If you've checked all these and the issue persists, it might be necessary to look into the system logs associated with the call ID you provided (c0f85633-4696-4793-85aa-585a4f2aee9b) to diagnose the problem further. Since I'm here to assist you positively, let's try to resolve this. If you need me to perform any specific actions or checks, please let me know!
n
@Sahil
Would appreciate your help on this
s
Yeah, we are aware of it. We will fix it.
n
Thanks for letting me know
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