is there any way to use phone numbers for others p...
# support
h
is there any way to use phone numbers for others providers than twilio/vonage ?
v
@hugopdvn Absolutely! VAPI is designed to be flexible and can work with phone numbers from various providers. If you have a phone number from a different provider that you'd like to use with VAPI services, you can import it using the dashboard or the
/phone-numbers/import
endpoint. This process will typically involve verifying the number and configuring it to work with our services. If you need assistance with this process or have any specific questions about compatibility with other providers, please let me know, and I'll be happy to help!
You can continue this conversation by mentioning me in the message.
h
@Vapi can you provide me a link to a documentation about importing phone numbers
v
@hugopdvn Please ask support for more info on this.
s
Yes, you can use any provider through SIP Invite
But, you need to be an enterprise user for it.
h
oh ok i see
thank you 🙂
j
When I press on "Import" it only gives me an option to import from twilio or vonage. How do I import the number from a different provider?
v
@Joe I understand that the import feature is currently showing options for Twilio and Vonage only. To import a phone number from a different provider, you might need to follow a more manual process. This could involve reaching out to our support team to assist you with the specific steps for your provider. Would you like me to guide you on how to contact our support team for further assistance with importing a phone number from another provider?
j
yes
v
@Joe Great! To get assistance with importing a phone number from a provider other than Twilio or Vonage, you can reach out to our support team. You can contact them by submitting a request through the support section of our website or by sending an email directly to our support email address. If you're already logged into your VAPI dashboard, you can typically find a 'Support' or 'Help' section where you can create a new support ticket. Provide them with the details of your current provider and the phone number you wish to import, and they will guide you through the necessary steps. Would you like me to initiate the process to close this ticket since your query has been addressed, or is there anything else I can assist you with today?
j
what is the support email?
v
@Joe Please ask support for more info on this.
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