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[urgent] got stuck in goodbye loop
# support
a
Please help
v
@Andy@Proxa Of course! I'm here to help. What do you need assistance with today?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
a
please help
got stuck in the goodbye loop
i have removed the phone number and also the assistant agent
may I have your help please
It's burning cash...
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call_id pls
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1c17413e-06e4-46cc-921d-3bd874480b0b
hi
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@Andy@Proxa please share the recent call id, because this call didn't even lasted for a second.
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9c61ebfe-54e2-49fe-a7d4-c218cd2b7b0c
I want it to be able to end the call itself
and for this the call ended itself without notice 41b3b576-05e8-4edc-85c1-5f2745145d1d
may I have your help please
610c47df-a6a2-44fb-9f34-19d95002afc8 for example this doesn't end the call itself as well
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please enable the end call function.
please increase silenceTimeoutSeconds to 30.
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May i know how to enable through api
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update the silenceTimeoutSeconds in PATCH request to the assistant or update over dsahboard.
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how about this?
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Go to vapi dashbaord > Assistant > data > Serever Messages >asistant
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any calendar booking feature? like I want to book the appointment during the call, and then confirm that the person can receive my calendar invite
also for 9d337cdd-7895-4449-bb6a-604d29ec1b71 my prompt asked the AI to collect email address, just wondering why it said bye so urgently and cut the call? same for fd7815c0-9ec8-4dfc-8158-cc391669408d as well
May i know why these 10 called started from 22:30 GMT+8 didn't stop at 300 seconds at most? they are still in progress 0485e123-bcc9-4af0-8605-83a9e286b0db 04fadcb4-16c3-4ea7-85e3-52c54665187a 1e7aceba-979f-4444-815e-8b104a94001e 67718ace-55ad-446a-9d5f-84bf409dc334 71f1fc23-6d3a-4049-a940-17027df14150 7d0028d8-8444-4a62-9797-cca3293483e4 9b5e5293-658a-4da0-ae41-72d514cd3d3a ab0a6e30-77c6-45df-8f25-aeadb0accf60 b29a910a-6104-4b2d-995c-3c0d6efd820a b3016ef6-01aa-4cc0-b18c-a78e60ad7a58 e49c8914-4d81-4d88-812b-3510f0424cd1 fd466130-f973-436a-a486-7856a5eac1be
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@Andy@Proxa please create another issue for these.
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just created
may I have your help on those previous questions
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call ended either tool was missing or prompt requires refactoring. 1. fd7815c0-9ec8-4dfc-8158-cc391669408d šŸŸ” 10:16:33:377 Model called a tool that does not exist { "id": "call_KgXv4GOARHit04SxjyNVU6Rk", "type": "function", "function": { "name": "Proxa.booking", "arguments": "{\"time\": \"2 PM\", \"timezone\": \"New York\", \"prospect_email\": \"andynew7337@gmail.com\"}" } } 2. I do suggest try following vapi prompt guide or resolve any ambiguities in your prompt (this one not sure)
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would you mind sharing me the prompt guide please
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- Ask the prospect email address whenever they are interested for a demo What's your prompt is supposed to do after this end the call, right? Add here a line to wait for user input and then confirm email after this is done trigger the end call function.
snippet
- If the user agrees to one of the new suggested slots: - Set the {{selectedSlot}} variable to the user's response. - Trigger the 'bookSlot' tool with the {{selectedSlot}}. - - Inform the user of the result. - If the user rejects the new suggestions: - Proceed to the 'Last Message' section. [Last Message] - Respond: "Looks like this is taking longer than expected. Let me have one of our appointment specialists get back to you to make this process simple and easy." - Proceed to the 'Call Closing' section. [Call Closing] - Trigger the endCall Function.
No response closing the ticket.
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