Functions not working
# support
v
You can continue this conversation by mentioning me in the message.
@Francois I'm glad to hear that your assistant was working well a few days ago. If the function was called successfully before but isn't showing up in the call logs now, it's possible that there may have been a change or an issue that's preventing the function from being triggered. The "Server URL Error" you're seeing in every call suggests that there might be a problem with the server endpoint that's supposed to handle the calls. This could be due to various reasons such as: 1. The server URL might have been changed or entered incorrectly. 2. The server might be down or experiencing issues. 3. There could be network connectivity problems. 4. The server might be returning an error response when the call provider tries to reach it. To resolve this, you should: - Verify that the server URL configured in your assistant settings is correct and hasn't been altered. - Check the server status to ensure it's up and running. - Review any recent changes to the server code or deployment settings that might affect its availability. - Look at the server logs to see if there are any error messages or issues that need to be addressed. If you've checked these and are still experiencing issues, please ask support for more info on this. They can provide more detailed assistance and help you troubleshoot the problem further.
r
had the same today, just everything crushed
v
Got it. Tagging @User for additional help.
f
How did you fix it?
r
i didn't try to change for tools but the same. once works 10 times not. before 100% was done
click ask for help for @User support
s
Can you send me the call_id? @Francois
f
Here is one that did not work: 4f5c0100-3404-410c-a3f8-a846c40ea324
Did not change anything and now it works again: d9d3d756-5cb7-4214-b730-08818fba0e56
Why does it not work some calls?
Happened again...... : 909d4b1d-4bed-477f-aca3-7bcb22550eb5
s
@Francois can you provide one more latest call_id where you faced this issue
f
Another one that failed: fc7a54e1-8cfe-4d7d-94ba-661bd5266d6e
Why does this keep on happening?
s
For the function issue can you provide me the exact timestamp as well as the expected output? Server URL Issue: "code": "ERR_BAD_REQUEST", "status": 410
@Francois
a
I'm having the same issue. I'm using Lambda and it's just not hitting AWS at all. Maybe 1 out of 5 attempts. Even tried with webhooks.site and it's the same. I also noticed, when going to my tools and clicking on integration, that one of the server URLs are missing and when I checked it again it had the AWS URL in instead of the webhooks.site URL (which was def what was in there)
s
can you create a new support ticket along with the audio timestamp?
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