noises instead of words
# support
r
Please check what happened in this call bd990cf8-6224-4412-943b-164a485039c6 at 43s. and bb122b75-a72c-41b5-9081-4c6175853824 (i do not have the call record.
v
message has been deleted
@Rafał (voicetta.com) To assist you with the information about the calls with IDs
bd990cf8-6224-4412-943b-164a485039c6
and
bb122b75-a72c-41b5-9081-4c6175853824
, I would need to know the
orgId
associated with these calls, as well as the specific details or events you are interested in for the call that occurred at 43 seconds. Could you please provide the
orgId
and clarify what you are looking for regarding the call at 43 seconds?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
r
orgId 7efdf300-b69c-4ec5-bf9e-c31283fdb4f4
just listen and you will know
ok, i think i know what was the reason, i didn't put deepgram and openai keys
please check it and confirm that this is the reason ?
s
It is a known issue on Azure Voice Provider.
r
it is for all voices? what do you recommend to avoid it?
s
It is a bug from azure side and we can't do anything about it.
You can use 11labs but it has some fading issue and all that but it is better compared to azure