Call id - 3396678b-4621-4c6c-8fe5-9f43c1df208c It was a 3 min 14 second call. End of Call report missing, as a result we don't have access to call recording or transcript etc. We have HIPPA enabled, and Call Recording wasn't uploaded to AWS S3. So, there's no record of the call discussion or recording that we can share with our clinic.

@riteshchopra I understand the importance of maintaining HIPAA compliance and the need for the end-of-call report. Since HIPAA is enabled, no logs, recordings, or transcriptions are stored to ensure privacy and compliance. However, you should have received an end-of-call report message to store on your server. If the report is missing, it's possible there may have been an issue during the call's processing or transmission. To assist you further, could you please confirm if you've checked your server for the end-of-call report? If it's not there, I can help you troubleshoot the issue or escalate it to our support team for further investigation. Please let me know how you would like to proceed.

Looking into this issue.

Is there a fix being added to ensure this won't happen again?

Currently, No. But, we are in process to migrate to new worker system which will solve this issue.

This still seems to be an issue. Its a serious issue. it makes VAPI unusable for healthcare companies. We need the transcript and recording to check quality. Can we please get an update on the status of this issue? This is urgent for us. Thanks

please create a new ticket.