Cant upload files to Knowledge Base
# support
v
@maxxaviier I'm here to help! It sounds like you're experiencing an issue with a PDF file. Could you please provide me with more details about the problem you're facing? For example, are you having trouble opening the file, or is there an issue with how it's being processed or displayed? Any additional information you can provide will help me assist you better.
You can continue this conversation by mentioning me in the message.
m
Vapi can't fetch the file from my PC
Vapi can't fetch the file from my PC @Vapi
v
@maxxaviier I understand you're having trouble uploading a PDF file from your PC to VAPI. To assist you with this, could you please confirm if you're following the correct steps as outlined in our [Upload File documentation](https://docs.vapi.ai/api-reference/files/upload-file)? If you're unsure about the process or if you're encountering a specific error message, please let me know so I can provide you with the appropriate guidance.
s
Make sure you don't have any color or any weird formatting. You will need to make it a plain heading and text kind of style, then it will work.
@maxxaviier
m
@Vapi Mark as resolved
v
@maxxaviier Sweet. Have a great day!
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