Hello, I have confusion regarding pricing while using squads. My call lasted for 1 minute and 9 seconds. In the image you can see the call pricing at the end. It says 0.20/min, but overall cost of the call showing as 0.10. The pricing seems confusing. Could you please help me understand this? https://cdn.discordapp.com/attachments/1257353574162108416/1257353574715887667/IMG_0118.jpg?ex=66841944&is=6682c7c4&hm=113d0ffd71bb4a01f0d5eaec5559b22fce29b64fc23b99fb8e7639e928dabc2f&

@Theja D Hello! I'd be happy to help clarify the pricing for you. If the rate is $0.20 per minute and your call lasted for 1 minute and 9 seconds, it seems there might be a prorated charge based on the exact duration of the call. Since the call did not reach a full second minute, the cost you're seeing could be for the one full minute plus a fraction of the next minute. To provide a precise explanation, I would need to know the exact billing policy—whether it's rounded up to the nearest minute or charged by the second. If the policy is to charge by the second, then the cost for 69 seconds would be calculated as follows: $0.20/60 seconds = $0.003333 per second. $0.003333 * 69 seconds = $0.229977, which would typically be rounded to $0.23. However, since you're seeing $0.10, it's possible that there's a different billing increment or a special discount applied. If you can provide the billing policy or any additional context, I can give you a more accurate breakdown. Otherwise, for detailed billing inquiries, it's best to reach out to the support team for more information.

Can you send me your call_id?

1) 0a65209b-adc6-4ef4-abce-779cdd667539 2) 913ac896-f883-426e-bc94-0842980031e9 Hey Sahil. Hope you are doing well. Please check both call ids I sent. Same thing happened for both.

You are charged 0.10$ for it.

Yeah. But there are few things I am confused about. 1) Actual vapi price is 0.05$/ min. I don’t know that you charge 0.05$ extra for each assistant used from the squad. I used two assistants, so the minute pricing for vapi should be around 0.10$/min right, but it said 0.11$/min. I would like to know if there is any different criteria you are following while charging for squads. Soon we will be using this product in our production environment, so that’s why I am requesting little more information on this.

Hey @Theja D, let's talk about it on a call.

Hey, just jumping on this to clarify the pricing for squads. If the squad has 5 assistants, do we get charged 0.25$/min?

Nope.

Thanks. Does that mean squads are priced the same as regular assistants? I noticed that squads are charged at a higher rate. I made a few test calls and these were charged at somewhere between 0.07 and 0.13 per minute. It's not clear what the pricing formula is. Would appreciate some clarity on this.