Transcriber detected voice but didn't produce outp...
# support
n
Hi, in this call id 04e1a392-8014-4dd0-8836-d917d6e8de80. The assistant first asks for the callers name. The caller gives the name, the transcriber correctly identifies it but the assistant doesn't respond. The LLM has identified the name because in the next response (when the user says "hello"), it repeats the name. Does this mean that the playht voice generation failed?
v
@nisalr It seems like there might have been an issue with the voice generation process if the assistant correctly identified the name but did not respond initially. This could be due to a variety of reasons, such as a temporary service disruption or a problem with the voice synthesis. To investigate this further, we would need to check the logs and the system status at the time of the call. If you'd like, I can assist you with that or guide you on how to do it yourself. Please let me know how you would like to proceed.
You can continue this conversation by mentioning me in the message.
s
@Shubham Bajaj can you please help him out?
s
Hey your most of Server Message Failed to https://api.phonely.ai/call ("Request failed with status code 400")
it's not realated to payht
n
Hey @Shubham Bajaj we don't respond to many of the server messages because they are not yet useful for us. I thought that we only need to respond to function calls, assistant requests and transfer requests. That's what it says in the documentation. We respond to those but don't respond to other types of requests. Have I misunderstood this? https://cdn.discordapp.com/attachments/1258245717013561354/1258988850177507348/image.png?ex=668a0c3c&is=6688babc&hm=cc1ce8ae0d6f39746449a48d6ac617fd6139345f71ef28602263f73d1c01226b&
s
Yes your right, and sorry for the overlook. @nisalr please can your a recently made call.
n
Hey @Shubham Bajaj no worries. I'll let you know if this happens again
s
Thankyou @nisalr closing this issue for now, if happens please open a issue.