cannot change model/add knowledge base
# support
d
Hey support. It appears there is a bug - the right hand column in the "model" tab now only contains the "Provider" setting with none of the others below it (i.e. to change model, add knowledge base, change temperature, etc). Cannot add a knowledge base! Please help D:
@Sahil
v
@Daniel I'm sorry to hear you're experiencing issues with the interface. Let's try to resolve this together. Could you please confirm if you've tried refreshing the page or clearing your browser cache to see if that brings back the missing settings? If that doesn't work, we may need to look into this issue further. Please let me know how it goes!
You can continue this conversation by mentioning me in the message.
d
yes i have also tried a new browser
yes i have also tried a new browser @Vapi
v
@Daniel Thank you for trying those steps. It sounds like there might be a more significant issue at hand. I would recommend reaching out to the technical support team with details of the problem, your account information, and the steps you've already taken. They should be able to investigate this further and provide a resolution. Would you like me to assist you with anything else at the moment?
s
@Vapi same issue coming in my account
v
@Sumit I understand that the issue persists across different browsers and accounts. This indicates a potential problem with the service itself. I would suggest reporting this bug to the development team so they can investigate and deploy a fix. In the meantime, if there's an alternative way to add a knowledge base or adjust settings that you need, I can guide you through that process. If you need immediate assistance or have any other concerns, please let me know, and I'll do my best to help you.
i
@Vapi same issue for me too@
v
@itswillygee It seems like this is a widespread issue affecting multiple users. The best course of action is to report this to the technical support or development team so they can prioritize and address the bug. They may also provide a workaround or an estimated time for when the issue will be resolved. If there's anything else I can do to assist you while you wait for a fix, please let me know. Your patience and understanding are greatly appreciated.
s
@Daniel / @Sumit / @itswillygee please check now.
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