Hi, My bot can't detect the voicemail, and I don't know why. Maybe it's because I'm using a multilingual voicebot? My second question is about the 'endedReason'. What types of ended reasons are there, such as 'customer_ended_call' and 'silenced_time_out'? I need to know because I want to send it to my application with the correct structure.

@Tarik Hello! Regarding your first question about voicemail detection, if you're using a multilingual voicebot, it's important to ensure that voicemail detection is enabled and properly configured to work with different languages and accents. If you have

voicemailDetectionEnabled

set to

false

, as mentioned in the context, your bot will not attempt to detect voicemails. To enable voicemail detection, you should set

voicemailDetectionEnabled

to

true

in your bot's configuration. For your second question, the 'endedReason' can vary depending on the telephony platform you're using, but common types include: - `customer_busy`: The called party’s line was busy. - `customer_ended_call`: The called party ended the call. - `customer_did_not_answer`: The called party didn’t answer the call. - `silenced_time_out`: The call was ended due to a prolonged silence. - `failed`: The call attempt failed due to technical reasons. - `error`: There was an error during the call process. These are just examples, and the actual reasons can depend on the specifics of the telephony service you're using. You should format these reasons according to the expected structure of your application, typically as enumerated types or string constants. If you need to enable voicemail detection or have any other specific configurations to adjust, please let me know, and I can assist you further. If you need more detailed information about 'endedReason' types specific to your platform, please ask support for more info on this.

@Tarik 1. please share the call id 2. checkout the call end reasons with explanations from here https://docs.vapi.ai/calls/call-ended-reason and checkout all possible reasons from here https://api.vapi.ai/api (goto components -> schemas -> call -> properties -> endedreason)

Here is my call id @Shubham Bajaj : 1c99f4a5-455b-403e-b130-7ba6bc961bc3

hey the call ended because of slience timeout and their isn't enough information available apart from silence timeout.

Its silence timeout because it couldn’t verify the voicemail

@Tarik you didn't enabled the voicemail detection, please enable it.

How can i enable it?

Please check the following announcement https://discord.com/channels/1211482211119796234/1231203077529538683/1257360594307252255

Hello @Shubham Bajaj, I still am having trouble with updating my assistant for the voicemail recognition

Hey please share the call id.